Return & Refund Policy

At xfashionhubttyp Caribbean Ltd., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time prior to shipment. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that cancellation requests must be submitted in writing via email to our customer service team. If your order has already entered the shipping process, the cancellation cannot be processed, and you will need to follow our standard return procedure after receiving the item.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times. Shipping costs are non-refundable unless the return is a result of our error.

For items purchased during promotional periods or with discounts, only the amount you actually paid will be refunded. Gift cards and final sale items are not eligible for returns or refunds unless required by law.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some financial institutions may require additional processing time before posting the refund to your account.

If you still have not received your refund after this period, please contact your bank or credit card company directly, as they may have the refund pending on their end. If you've completed these steps and still cannot locate your refund, please contact our customer service team for further assistance. We may require additional information to investigate and resolve the issue.

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